Your privacy is important to us. It is Splice Resources' policy to respect your privacy regarding any information we may collect from you across our website, and other sites we own and operate. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent.
We also let you know why we are collecting it and how it will be used. We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we will protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We do not share any personally identifying information publicly or with third parties, except when required by law or when strictly necessary to provide our requested services. Specifically, because mSandesh operates as a WhatsApp Business API platform, we must securely transmit necessary messaging data — such as phone numbers and message content — to Meta Platforms, Inc. (WhatsApp) solely for the purpose of facilitating your communications.
Our website may also link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.
If you have any questions about how we handle user data and personal information, contact us at wa@rapidsms.co.in.
If a user wants their data deleted, they must send an email from their registered email address with such a request to wa@rapidsms.co.in. mSandesh will verify the request and act on it within 72 working hours.
This policy is effective as of 6 January 2026.