Paste numbers or upload a file, pick an approved template, and reach thousands of opted-in customers with carousels, media and buttons.
Design campaigns with images, video, PDFs, carousels and buttons. They reach all customers even if they haven't saved your number. The official WhatsApp Platform gives you campaign controls, reporting and API access that the mobile app is not built for.
What changes when you move from the free WhatsApp Business app to the official platform.
| WhatsApp Business app | mSandesh | |
|---|---|---|
| Audience size | Up to 256 contacts per broadcast list | Thousands per campaign, within the daily limit Meta sets for your number |
| Saved number | Recipients must have saved your number | Reaches customers even if they haven't saved your number |
| Brand name | Your number and business profile | Your brand name is displayed. You can get a verified symbol too |
| Message formats | Text and media | Approved templates with media, carousels, quick replies and link buttons |
| Opt-outs | Tracked by hand | A stop reply blocks the number from future campaigns automatically |
| Replies | Mixed in with every other chat | Button replies captured as leads, forwarded to your CRM and highlighted in Live Chat |
| Reports | Ticks on each message | Sent, delivered, read and failed per campaign, with the reason for each failure |
Start with the simplest input that fits your audience, then use the same quality, limit, scheduling and reporting controls.
For a simple broadcast where everyone receives the same template values, paste the recipient list directly into mSandesh and apply one country code to the list.
Use the guided file flow when names, links, order references or other template values are different for each customer.
Send approved carousel templates with multiple cards, media and actions while keeping the same campaign safeguards and reporting.
Before launch, the campaign screen also shows the sending number's quality, the selected template's quality and the applicable messaging limit.
Two ways to start, depending on the campaign.
Any approved template: text, images, video, PDFs, carousels and buttons. Its quality is shown as you choose.
Download the sample file for your template and fill it in. Names, order numbers and links go into each message.
Send now, or pick a date and time in Indian Standard Time.
Sent, delivered, read and failed, per campaign and per customer.
Diwali, New Year and end-of-season sales as a swipeable carousel with a Shop now button.
Test-drive and EMI offers with reply buttons. Every press lands as a lead for your sales team.
Admissions, fee reminders and parent notices, with an Enquire button that becomes a lead.
New-collection carousels from the dashboard, and cart or stock alerts from your store through our API.
mSandesh puts Meta's limits and quality signals inside the campaign screens, so you decide with them in front of you.
A customer who replies stop is blocked from every future campaign. No list to keep by hand.
A campaign is checked against the daily limit Meta has set for your number before it can go.
Both quality ratings sit beside your choices, so a slipping template is caught before it costs you.
Messages go out at the speed your WhatsApp number allows, and the campaign status updates as they do.
You still need your customers' opt-in, and relevant, Meta-approved templates for marketing.
It should reach a salesperson, not vanish into a delivery report.
A customer taps a button on your campaign.
It is saved on your Leads page with the campaign it came from.
Sent on to your CRM or sales system the moment it arrives.
In Live Chat, button replies stand out: green for interest, a warning colour for stop. Your agent knows why the customer is writing before reading a word.
See where every campaign stands while it sends.
Sent, delivered, read and failed, down to each customer.
WhatsApp's own reason for each failed message, so bad numbers are told apart from everything else.
Send again only to the customers you choose from a report, without rebuilding the whole campaign.
All prices exclusive of 18% GST. Per-message rates follow Meta's pricing and may change.
Yes. On the official WhatsApp Business Platform, messages reach customers even if they haven't saved your number. They must have opted in to hear from you.
Meta sets the messaging limit for your WhatsApp setup. mSandesh checks the applicable limit for the sending number / WABA and prevents a campaign from exceeding what is currently permitted.
It can, if customers report or block you. Send only to customers who opted in, with relevant approved templates. mSandesh blocks opted-out numbers automatically and shows your number and template quality before you send.
No. With Quick Campaign you paste the numbers and apply one country code. Use Upload Campaign when each customer needs their own values, such as a name or an order number.
It is saved as a lead, forwarded to your CRM if you have set that up, and highlighted in Live Chat so your team can act on it.
Yes. The detailed report gives WhatsApp's reason for each failed message, alongside the delivery status of every other one.
No. All package prices and per-message rates are exclusive of 18% GST.
Start with 500 messages free.*
*Send up to 500 messages with Rs 75 free credit.